Excellentia International Institute is committed to protecting your privacy. This Privacy Policy explains the collection, privacy, and protection of personal information for users of our website, https://excellentiainstitute.com/ , in compliance with the European Union General Data Protection Regulation (GDPR) established on 25th May 2018.
1. Our Philosophy
At Excellentia International Institute, we believe in honesty, diversity, and development. From inception, we remain committed to building and promoting a connected coaching community with genuine amities and networks. Our approach has always been to develop and provide first-class resources and training and then make them available to the general community and attract participation.
Whether you’re a student, graduate (alumnus), or even just a visitor on our website, you can be assured that all personal information you provide us with will be handled with utmost respect and confidentiality. Your personal data will not be shared, sold, or given out to any third party outside Excellentia International Institute.
2. The Data We Collect & How We Collect It
When You Visit Our Website
Browsing Data Whenever you visit our website, we record the pages you open and the actions you take. For example, we can track the first page you opened and the page you visited last. We track and keep records of this information through our cookies using programs such as Google Analytics.
Profile Data When a visitor or client completes any form or subscribes to our newsletter, we collect their information like email address, password, telephone, and any other information, storing them in our database with a unique identification number.
When You Enroll in One of Our Courses or Programs
By enrolling with us, you will have access to your programs and courses on or offline.
Profile Data When you share your profile information such as photo, social media accounts, website link, or any other data on our webpage, your profile data will only be accessible by the institute coaches, graduates, and other students but will not be viewable by the public.
Course Data We file your exchanges with trainers and other students through our website. We record all continuous assessment tests, audio recordings, solutions to questions, and other materials submitted to meet the prerequisites of your course.
Communications and Support Whenever you reach out to us for support or to table a complaint, we collect and keep all personal information and messages that you share. This information includes your name, location, IP address, email address, operating system, etc., that you have provided. We use this information to research and attend to your complaint, adhering strictly to this Privacy Policy.
Automated Data
System Data We automatically collect technical data about your PC or device, such as your IP address, type of device, type and edition of operating system, unique device identifiers, browser, browser language, domain, and other system information.
Usage Data We collect usage data on our website. This data comprises useful statistics about your dealings with us, time spent on landing pages, number of pages visited, time spent on the website, search words and features used, click data, and date and time of data.
Approximate Geographic Data Using your IP address, we also automatically collect information about your geographical location, including the name of the country, city, and geographical coordinates.
The above-mentioned data is collected by the use of server log files and tracking technologies listed in the ‘Cookies’ section. We store this information and relate it to your account.
3. Where We Store Your Data and How We Use It
Browsing Data All the information that you provide on our website is stored in the following third-party databases – Bookeo, Mailchimp, and Capsule CRM. We use this information to improve the quality of our communication and service delivery, ensuring that we provide the right service to the right person.
Student and Graduate Data Student records are also stored in the following third-party databases – WordPress, Accredible, and Freshdesk. These records are used to provide excellent service to our students and graduates. They are also used to check completion rates and act in accordance with ICF Accreditation guidelines.
Payment Data We use a direct payment gateway to complete all online transactions, provided by industry-recognized merchants. These merchants have access to your data, which is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Our transaction data is stored for as long as necessary to complete your online payments. Once all transactions are completed, your data will be deleted.
4. Consent & Security
Consent The information you provide on our website for completing a transaction, credit card verification, or downloading a material is collected and used for that specific purpose only. If we need your personal information for any other purpose, such as newsletter subscription, we will directly ask you for your consent and provide you with the option to withdraw your consent at any time.
You can withdraw your consent by clicking on the ‘Unsubscribe’ button at the bottom of every email we send to you or by sending an email to contact@excellentiainstitute.com.
Age of Consent By using our site, you confirm that you are at least the age of majority in your province or state of residence and that you have given us your consent to allow any of your minor dependents to use this website.
Disclosure Occasionally, we may need to release some of your personal information to comply with legal requirements or to protect the rights, property, and safety of Excellentia International Institute and our clients.
We may use your data for other purposes, such as identifying user demands, for marketing statistics, and to assist in meeting our customers’ needs. We may also use the information you provide on our website to improve our service, but in most cases, we will use your data without any reference to your name or personal information.
Third Parties All our third-party service providers will have access to, use, or disclose your information only to the extent necessary to perform the services they render to us.
At Excellentia International Institute, we do not sell or disclose any personal or customer information. We will never reveal your personal information to a third party except when required by the providers of services or products you have purchased, or to protect the rights, property, and safety of our institute, customers, or third parties, and if mandated by law.
Security To ensure your personal information is protected, we follow industry best practices and take necessary safety measures to ensure that your data is not lost, misused, altered, or destroyed. We ensure your data is free from unauthorized access or inappropriate disclosure.
We make every effort to ensure that the security, integrity, and privacy of your personal information used on our website are always maintained. Our security measures are updated from time to time to keep up with the current available technologies.
Links This website may contain links that lead to third-party websites. These links are intended for your convenience only. We are not responsible for the privacy policies of third-party websites. We encourage users to review the privacy statements of every website that collects personal information. This privacy policy is only applicable to the information collected by this website.
5. Cookies
Cookies are messages or information sent to your web browser by the server of the website you visit. When cookies are stored in your browser, it makes it easier for the site to identify you on your next visit.
How We Use Cookies We use cookies on this website to create a personalized experience for our visitors and customers. Cookies help us in the use of Google Analytics. We use tracking pixels to measure and monitor the performance of our site and to track the source of our website traffic. Occasionally, we use remarketing pixels from Google and Facebook to assist in customized and targeted follow-up advertising.
Delete Cookies If you would not like our website to send cookies to your web browser, adjust the settings of your web browser to delete or disallow cookies.
Please note that if you delete or disallow cookies, you may not be able to use some or all of the features on our website. You may not be able to sign in, store your preferences, and some pages might not display well.
For further information, please contact us at contact@excellentiainstitute.com.